You will receive order shipment and tracking once your order ships.
Fulfillment
naibl store products are dropshipped. After payment is confirmed, orders are forwarded to fulfillment partners who ship directly to the address you provide at checkout.
Processing time
Orders are typically processed within 1–3 business days after payment confirmation. Processing may take longer during high-volume periods or supplier delays.
Delivery estimates
- Canada and the United States: often 7–20 business days after processing, depending on carrier and destination.
- Other international destinations: often 14–30 business days, depending on customs and local carriers.
- Delivery estimates are not guaranteed and may vary by product and supplier.
Shipping costs
Shipping is included in the product price shown at checkout unless otherwise stated on the product page.
International orders
Customers outside Canada are responsible for import duties, taxes, brokerage fees, and other charges assessed on delivery. Amounts vary by country and local rules.
Refused packages are considered forfeited and are not eligible for refund or credit.
Lost, stolen, or damaged shipments
We are not responsible for lost, stolen, or damaged shipments once handed to the carrier.
Customers may be responsible for additional shipping fees to re-ship an order, if available. The buyer assumes responsibility for claims made with the shipping carrier. Contact customer service with questions regarding carrier claims.
Address accuracy
Verify your shipping address before completing checkout. We are not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
Tracking
When available, tracking information will be sent to the email address used at checkout. Some economy shipping methods may not include full tracking.
Questions
Email your order number to [email protected] for shipping questions.